After the initial configuration and setup of the App Catalog, IT Admins can invite employees as Basic Members. They can create access requests for the Apps you have published, and get routed to the App Admins to execute and close out. However, G2 Track also enables several customization options to enhance the workflows available and to maximize employee context about the Apps in the catalog. You can customize the workflow and app attributes for an individual App by clicking the in-row edit button from the Manage Apps page. On the resulting slideout you can directly edit attributes (such as Launch Links or Descriptions) or you can launch the “Configure Access Request Workflow” to edit the workflow and pre-approval rules.
Configuring Access Request Workflow
Customize App Approval Workflows
You may find it useful to have an approvals process in place, so that access requests are first filtered through a series of approvers before the App Admin ever gets notified. G2 Track enables you to fully customize an approval workflow by adding up to 5 Approval steps with each approval layer allowing for an unlimited number of App Approvers to be added.
Customize Pre-Approval Rules
You can add an unlimited number of Pre-Approval rules, so that users who pass certain criteria are able to skip the approval process and have their request routed straight to the App Admin to execute the request. You are able to create rules based on the employee’s department, location, job title, email, and job type. The logic of each rule and how they interact is fully customizable.
We have also provided the option for you to configure an unlimited number of customizable licenses associated with each App. This will enable employees to be specific about which license type they want access to when they create their requests.
Customize App Attributes
You can add custom Launch Links and Descriptions for each App in your workspace. Launch Links make the App Catalog a convenient location for employees to launch all of the apps they have access to from one convenient location. Descriptions can be used to communicate what a tool is intended to be used for, or it’s intended audience.
Learn more about creating and managing requests here.